QUESTIONS
Good to know.
What is a blessing design?
A pattern composed from two or three documented cultural or natural motifs that together express one wish — for example mandarin ducks and lotus for a lasting marriage, or a ger and shanyrak roof crown for a warm new home. Each design is printed to order on a pillow cover, tea towel or napkin.
What products can I order?
Cotton gauze scarves (26 × 26 in, embroidered hem), throw pillow covers (18 × 18 in, printed canvas), outdoor pillow covers (18 × 18 in, recycled-PET outdoor fabric), floor cushion covers (36 × 36 in), linen tea towels (18 × 20 in) and cotton napkins (20 × 20 in). Pillow listings are covers only; inserts are not included.
How much does shipping cost and how long does it take?
US shipping is free on every order. Each piece is made to order: about 5–10 business days of production plus 6–8 business days of delivery, so 2–4 weeks in total. We currently ship to US addresses only.
When should I order for the holidays?
Order by November 24 for estimated delivery before December 24, and by January 8 for estimated delivery before Lunar New Year on February 6, 2027. Thanksgiving (November 26) is too close to guarantee delivery; a gift card is emailed instantly, and every design has a free printable meaning card you can bring along.
Can I buy several gifts in one order?
Yes. Add each piece to your bag and check out once — one order, one payment and one shipping address. You can mix designs and items.
What if my order arrives damaged or misprinted?
Because every piece is made for you, there are no change-of-mind returns. If an item arrives damaged, misprinted, wrong or is lost, tell us within 30 days of delivery with a photo and we will replace it free or refund it in full — no need to send anything back.
Do the symbols really mean what you say?
Each motif page shows its documented meaning and links to the source it comes from. Meanings vary between communities and over time, so we present them as a heartfelt wish — never as a promise of luck, health or any other outcome.
Is there a card explaining the meaning?
Yes. Every design comes with a free printable meaning card (PDF) that tells the story of each motif, with space to write your own message. We also email it after you order.
Can I design my own?
Yes. In the design studio you describe who it is for and what you want to say, choose two or three of 400+ motifs, and we compose a one-of-a-kind pattern and make real product images from it. Allow about 20 minutes. Prices are the same retail prices, with free US shipping.
More questions? ying@timelessatelier.com